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Home » Keep Your Xfinity Account Up-to-Date: A Guide to Updating Your Information

Keep Your Xfinity Account Up-to-Date: A Guide to Updating Your Information

  • 2 min read

Maintaining accurate and current information on your Xfinity account is crucial for seamless service and account management. Whether you’ve moved, changed your phone number, or simply need to update your email address, this guide will walk you through the process of updating various aspects of your Xfinity account, incorporating valuable insights gleaned from Reddit and other online forums.

What Information Can You Update?

  • Contact Information: This includes your name, phone number, email address, and mailing address.
  • Payment Information: Update your credit card details or payment method associated with your account.
  • Security Information: Change your password, security questions, and two-factor authentication settings.
  • Service Preferences: Manage your Xfinity X1 TV package, internet plan, and add-on services.

Updating Your Information:

Method 1: Online through the Xfinity Website:

  1. Log in to your Xfinity account: Go to and sign in using your Xfinity ID and password.
  2. Click on “My Account”: Locate the “My Account” section and click on it.
  3. Navigate to the specific information you want to update: Depending on what you need to change, find the relevant section within “My Account” (e.g., “Contact Information,” “Billing,” or “Manage My Services”).
  4. Click “Edit” and make your changes: Locate the edit button next to the information you wish to update, make the necessary changes, and save your updates.

Method 2: Using the Xfinity Mobile App:

  1. Download and launch the Xfinity Mobile app: Download the app from the App Store or Google Play Store if you haven’t already.
  2. Sign in to your account: Launch the app and sign in using your Xfinity ID and password.
  3. Tap “Account Settings”: Find the “Account Settings” section within the app and tap on it.
  4. Select the information you want to update: Similar to the website, choose the specific information you wish to change from the available options.
  5. Tap “Edit” and update your information: Locate the edit option, make necessary changes, and save them.

Community-Sourced Tips:

  • Double-check your information: Ensure you enter the correct and updated information to avoid any potential service disruptions or billing issues.
  • Consider two-factor authentication: Enable two-factor authentication for added security to your account.
  • Contact Xfinity support: If you encounter any difficulties or have questions during the update process, reach out to Xfinity customer support for assistance.